New Customers
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Email: its_a_gas@yahoo.com
Call 909-982-3301
Providing Unique Balloon Decor or the Helium, Supplies, and Education You Need to Do-It-Yourself!
It's A Gas
"Thank you so much for setting up everything so quickly. I truly appreciate it, and I'm very happy you guys came out today!
I love the jokes and look forward to doing business with you." -Michelle Paterra, Mulligan Family Fun Center
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Scroll Down the Page for FAQs
Scroll Down for Frequently Asked Questions about Ordering
What can I expect upon delivery from It's A Gas?
-Our drivers will dolly the tank into your location and show you how to operate the valve. You will be responsible for mounting the tank (we sell wallmounts, dollies and stands and can show you how they easily install).
-It's A Gas drivers will take you through the process of using the tank properly, safety, and how to blow up the balloons. We can also show you basic, fun balloons designs to help you stand out! Ask us about the balloon flower or watch how to make it right now!
I need my equipment repaired, what do I do?
-All the equipment It's A Gas sells comes with a 1 year warranty. You can call us at 909-982-3301 if you need to get a replacement part or need help with repairing equipment. We do also offer on-site repair to our Southern California customers.
Decorating Equipmentt.
We must have a New Customer Form on file for all new customers.
- Call It's A Gas at 909-982-3301 or
- Fill out the Order Form and Fax it to 909-982-3381 (confirm that we receive it)
- Email us at its_a_gas@yahoo.com
Emergency Orders: Call and Leave a Message if we don't pick up. We may be decorating or serving another customer!
How do I order items with It's A Gas?
-If you are ordering Helium within Southern California, we have to have a New Customer Form on file. Once we receive that from you, we will be in contact to obtain your order.
-If you are Nationwide, most of our items are sold online but you can also call us at 909-982-3301. Email us at its_a_gas@yahoo.com or fax us at 909-982-3381 to place your order.
-If you are in Southern California, we can deliver the items to you and show you how to operate them. For our Nationwide Customers, we have provided videos and tip sheets on this website to help show you how to operate the equipment.
I'm looking for a particular part or piece of equipment that I don't see on the website. Can you help me?
-We have access to thousands of parts related to the balloon industry. Please give us a call at 909-982-3301 and describe what you need to one of our representatives and we will offer you a quote.
Can I get Set-Up on account for payment?
-If you are an established business in Southern California, we will usually set you up on a Net 30 account. You must fill out a New Customer Form in order to be on account.
-If you are a new business or calling for personal use, we usually ask for payment upon delivery.
What forms of payment does It's A Gas take?
-It's A Gas takes Visa, MasterCard, Discover and AMEX. We also take checks and cash.
-We offer Paypal through our website.
-We also offer a Net 30 to businesses. If we set you up on a Net 30, we accept check as payment.
How long will it take to receive my order?
-Most items are kept in stock and ready to ship or deliver. If you are in Southern California, we will deliver to you on our regularly scheduled delivery date for your area (unless you call with an emergency). If you are Nationwide, items usually ship within a day or two of you placing your order, and then the items travel by UPS Ground. If you need items faster, please call us directly for your order instead of using the Paypal buttons on our site.
What's the best way to re-order with It's A Gas?
-If you call It's A Gas at 909-982-3301, a representative can help you with your order. If you get our voicemail, PLEASE LEAVE A MESSAGE as we may be helping another customer or we may be out decorating.
-You can also fax your order to 909-982-3381, but please make sure that we confirm your order with you (we have received bad faxes many times!)
-You can email us your order to its_a_gas@yahoo.com, but please make sure that we confirm your order (email sometimes ends up in SPAM or lost in cyberspace)!
Please fill out this form as completely as possible. We will call you to confirm that we received the form and also obtain your order at that time. Please call us if you need the order in an emergency. We look forward to providing you with excellent service!!!
Existing Customers
If you need updated prices, please feel free to download the current price sheets here!
If you need our Tax ID info to get us set up as a vendor, please click on the W-9 file to download. If you need insurance forms, please let us know on the new customer form.
It's A Gas, Inc. © 1996-2011 | 1620 N. Euclid Ave. | Upland, CA 91784 | ph: (909) 982-3301 | By Appointment Only!
